Latest Advice

Provider Obligations

Temporary Suspension of Disability Day Programs

  • All disability day programs in NSW are currently suspended. Additional advice shall be provided by the NSW Government on Friday 10 September 2021 if there is a need to extend this suspension.
  • Disability day programs should cease all activities in group settings unless non-attendance at a day program would result in a risk of harm to the person with a disability or others.
  • If activities are continued for this reason, day program providers should:
  • Where a day program has been suspended, providers should consider online service delivery.
  • If a participant needs to change their plan to ensure continuity of care, you can contact the NDIA by calling 1800 800 110.
  • Australian Disability Enterprises (ADEs) should ensure that they keep up-to-date with the latest Public Health Orders, including rules applying to the movement of workers, as the information may change at short notice.
  • Generally, providers can claim cancellation fees if the participant has agreed to the cancellation terms in the service agreement or program of support.
  • Click here for more information about cancellations.

Vaccine Mandate

Face Masks

Supports for Disability Service Providers

Clinical First Response Service

  • Until Friday 31 December 2021, the clinical response service has been made available to SIL providers to respond to critical COVID-19 incidents.
  • In the case of a positive COVID-19 diagnosis or outbreak in residential disability accommodation, this service may include:
    • emergency intervention;
    • clinical support; and
    • infection control.
  • Providers must notify the NDIS National Quality and Safeguards Commission if they become aware of significant impacts on service or support continuity.
  • To access this service, email

Assistance for Providers Helping NDIS Participants to Access the COVID-19 Vaccination

  • The NDIS is providing temporary support to assist NDIS participants in supported independent living (SIL) to access the COVID-19 vaccination.
  • From 26 May 2021, SIL providers who support NDIS participants to attend an offsite location to receive COVID-19 vaccinations can receive a one-off payment.
  • The payment cannot be claimed from participant NDIS funds. Providers can claim the $150 payment by invoicing the NDIA.
  • Providers must organise the best approach for participants to be vaccinated offsite, which may involve:
    • administration to arrange vaccination appointments; and
    • transportation both to and from the vaccination site in a COVID-safe manner (including having the appropriate staff remain with the participant during the waiting time after the vaccination).
  • Click here for more information on how to claim this payment.

Personal Protective Equipment (PPE) for Support Workers

  • From 28 June 2021, NDIS providers across Australia can claim up to $27 per participant, per worker, per day for personal protective equipment (PPE) for support workers from certain participant plans when delivering assistance with daily life.
    • Providers can only claim the costs that were actually incurred and must have the agreement of the participant.
  • From 26 June 2021, eligible providers in NSW can claim the cost of PPE for support workers directly from the NDIA.
  • Click here to see eligibility criteria and how to make a claim.

Cleaning Services and Higher Intensity Support

  • Supports are available for SIL providers who support participants that:
    • have been diagnosed with COVID-19 or are an identified COVID-19 close contact and are required to self-isolate or quarantine; and/or
    • are in isolation or quarantine while awaiting the results of a COVID-19 test or because of measures taken by Government/medical authorities in response to COVID-19.
  • The 2 support items are:
    • up to $300 for one-off cleaning services;
    • up to $1200 per participant, per day for additional supports for SIL participants required to self-isolate.
  • From 17 August 2021, providers can claim COVID-19 SIL Additional Supports per participant, per day for each eligible participant.
  • Click here for more information on this payment.

COVID-19 Loading Payment for Eligible NSW Providers

  • On 17 August 2021, the Minister for the NDIS Linda Reynolds announced that the NDIA will make a 10% loading payment to registered providers who:
    • deliver Assistance with Daily Life supports to NDIA and plan-managed participants living in local government areas with mandatory worker testing; and
    • are registered to deliver supports in one of the following registration groups:
      • Daily Personal Activities;
      • High-Intensity Daily Personal Activities; or
      • Assistance with Daily Life Tasks in a Group or Shared Living Arrangement.
  • The NDIA will contact eligible providers by email prior to payment being made.

Planning for Administering the COVID-19 Vaccine

Service providers have been encouraged by the Australian Government to undertake preliminary planning as to how they will manage the vaccination process at their sites.

This can include beginning conversations with persons with disability and workers about:

Providers can also identify:

  • an appropriate place for vaccinations to occur, including an area where people can wait to have the vaccine;
  • an appropriate place for the vaccine team to be located where a private and confidential conversation can occur. This conversation should be between the person giving the vaccine and the person receiving the vaccine;
  • an appropriate place to monitor people who have received the vaccination for between 15 and 30 minutes;
  • how to maintain COVID Safe practices on vaccination day; including:
  • what supports each person may need on vaccination day.

How Participants Will Receive Their COVID-19 Vaccination

The Government will contact residential disability care facilities directly to arrange visits by their vaccination teams. These vaccination teams will provide the vaccine to people with disability and complex needs.

Disability residents who can access off-site services and residential disability care workers (as well as persons with a disability that don’t live in a residential setting), can also get their vaccination at the following sites:

Access to the AstraZeneca vaccine has been expanded to adults under 40, provided they give informed consent to their vaccination provider.

Informed Consent

Vaccinations in Australia, including the COVID-19 vaccine, are voluntary.

All Australians must give informed consent before having the COVID-19 vaccine.

It is important that persons with disabilities understand what they are agreeing to, and that they understand:

Providers are not required to use the COVID-19 vaccine consent form. Usual consent processes can be adapted to obtain informed consent. Although, the vaccine providers contracted by the department may require forms to be completed prior to their attendance at the residence for administrative purposes.

The Australian Government has created an information sheet for disability providers, which provides detail about other consent issues, including:

  • verbal consent;
  • supporting people to make an informed decision;
  • consent for the second injection; and
  • talking to a GP about the COVID-19 vaccine.

Read the NDIS COVID-19 vaccine fact sheet: Informed consent, preparing for the vaccine, and restrictive practices.

Disability Workers Who Choose to Not Get Vaccinated 

Mandatory vaccinations only pertain to workers in aged care (unless you live in an LGA of concern). However, choosing not to be vaccinated may have implications for disability providers, workers, and for patients/clients.

If a person with a disability is concerned about a support person not being vaccinated for COVID-19, they may contact their service provider to talk to about making other arrangements.

Persons with Disability Who Choose Not to be Vaccinated 

Withdrawal of supports that a person with a disability relies on to meet their daily living needs and maintain their health and safety due to them not receiving a vaccination (without consultation or alternative arrangements) could constitute a breach of the NDIS Code of Conduct and/or the Conditions of Registration.

If you require advice on anything related to Vaccine Rollout, email the Commonwealth COVID-19 Taskforce – Disability at:

Work Health and Safety (WHS) Obligations

Work Health and Safety (WHS) laws stipulate that disability providers have a duty of care to eliminate or minimise the risk of exposure to COVID-19 in the workplace.

Safe Work Australia has issued advice and information to assist employers with their obligations under WHS laws.

Click here to read more about how to support care recipients

Government Resources and Guidelines for Providers

Additional Contact Information